Shipping policy
🟣 NINOH – Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days before shipment.
Once processed, you will receive a confirmation email with tracking details.
2. Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
3. Delivery Time
Estimated delivery time is 10–25 business days.
In some cases, delivery may take up to 30 days due to customs processing, location, or courier delays.
4. Delivery Method
Orders are delivered to your address where possible.
However, in some cases, parcels may be routed to a local post office or collection point if direct delivery is not available.
Customers may be required to:
- Present valid identification
- Collect their parcel from the designated location
5. Tracking
Once your order has shipped, you will receive a tracking number to monitor your delivery.
6. Customs & Import Duties
Some orders may be subject to customs duties, import taxes, or handling fees upon arrival.
These charges are determined by local authorities and are the responsibility of the customer.
7. Delays
While we work with reliable shipping partners, delays may occur due to:
- Customs processing
- Courier disruptions
- High shipping demand
These factors are outside of our control.
8. Delivery Issues & Support
If your order has not arrived within 30 days, please contact us so we can investigate.
If your order has not been delivered within 35 days, you may be eligible for a shipping fee refund or replacement, depending on the situation.
9. Contact
For any shipping-related questions or support, contact:
📧 mabuntanee@gmail.com